K & L Wines and Spirits UK Ltd – Terms & Conditions

PURCHASE OF ALCOHOL ON THIS WEBSITE IS RESTRICTED TO PERSONS 18 YEARS OF AGE AND OVER

These terms and conditions govern your use of our website. Please read these terms in full before using this website. By using our website, you agree to these terms. If you do not accept these terms, please do not use this website.

Definition: “Company”, “we”, “us” and “our” refers to K & L Wines and Spirits UK Ltd.

1. Website Access

1.1 It is not necessary to register with us in order to use most parts of this website. However, certain areas of this website will only be accessible if you have registered.

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify, reproduce, distribute, or publish any content without our prior written consent.

2. Website Uptime

2.1 We take all reasonable steps to ensure that this website is operational at all times. However, technical issues may occasionally result in downtime and, accordingly, we will not be liable if this website is unavailable at any time.

2.2 Where possible, we will try to give advance warning of maintenance issues that may result in website downtime, but we shall not be obliged to provide such notice.

3. Visitor-Provided Material

3.1 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We may copy, disclose, distribute, or use such material for any purpose we deem appropriate, with the exception of personal information, which is handled in accordance with our Privacy Policy.

3.2 When using this website you shall not post or send material:

(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, defamatory, offensive, unlawful, or otherwise objectionable in the UK; or
(c) which is harmful in nature, including viruses, malware, or corrupted data.

3.3 We will co-operate with any law enforcement authorities or court orders requiring us to disclose the identity of anyone posting material in breach of clause 3.2.

4. Links

4.1 Links to third-party websites may appear on this website. Such links are provided for your convenience only. We do not endorse such websites and you access them at your own risk.

4.2 Any party wishing to link to this website may do so provided that:

(a) you do not imply that we are endorsing your services or products unless agreed in writing;
(b) you do not misrepresent your relationship with us; and
(c) the linking website does not contain offensive, controversial, or infringing content.

4.3 By linking to this website in breach of clause 4.2, you agree to indemnify us for any resulting loss or damage.

5. Age Verification & Licensing

5.1 By placing an order, you confirm that you are at least 18 years old.

5.2 We operate a strict age verification policy in accordance with the Licensing Act 2003. We may use third-party age verification services and/or request valid photo identification upon delivery.

5.3 If no person aged 18 or over is available to accept delivery, the order will not be delivered and re-delivery charges may apply.

5.4 All sales of alcohol are conducted under the authority of K & L Wines and Spirits UK Ltd’s alcohol premises licence. We reserve the right to refuse service or cancel any order if fulfilling it would breach UK licensing laws, including attempted proxy purchases for under-18s.

6. Disclaimer

6.1 Whilst we take all reasonable steps to ensure the accuracy of information on this website, we do not guarantee that all material is accurate, complete, or up to date.

6.2 All material is provided without warranty of any kind. You use this website and its content at your own risk.

6.3 Product images may not always reflect the current vintage. The correct vintage is listed in the product specifications. We reserve the right to dispatch a different vintage than displayed unless you specifically request otherwise and we confirm availability.

6.4 The Company may display or refer to reviews collected on other sales channels alongside reviews submitted via this website.

7. Exclusion of Liability

7.1 We do not accept liability for any loss or damage suffered as a result of using this website or products purchased through it, except where required by law.

7.2 Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded under English law.

8. Shipping & Delivery

8.1 Orders will be processed without undue delay and are normally dispatched within 2 working days.

8.2 Please allow up to 7 working days for delivery following dispatch, unless otherwise stated.

8.3 Split shipments may occur at our discretion. Customers will be notified where appropriate.

8.4 Alcohol can only be delivered to residential or business addresses in the UK. We do not deliver to PO Boxes, parcel lockers, or addresses outside the UK.

8.5 Risk of damage or loss passes to the customer upon delivery to a person aged 18 years or older at the delivery address.

9. Cancellations, Returns & Refunds

9.1 Customers may cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9.2 The right to cancel begins when you place your order and ends 14 days after you receive the goods.

9.3 To cancel, please notify us by email or phone before the cancellation period expires.

9.4 Goods must be returned at your own cost, unless faulty or delivered in error, within 14 days of cancellation. Returned goods must be in their original condition.

9.5 Refunds, less any original delivery charge where permitted by law, will be processed within 14 days of us receiving the returned goods or evidence of their return.

9.6 You cannot cancel an order for:

(a) goods made to your specification or personalised;
(b) goods unsealed after delivery which are not suitable for return for health protection or hygiene reasons; or
(c) goods mixed inseparably with other items after delivery.

Return Address:
K and L RETURNS
C/o Letraset Building
Wotton Rd
Ashford
Kent
TN23 6LN

10. Payment & Pricing

10.1 All prices displayed on this website are inclusive of VAT at the current UK rate unless otherwise stated.

10.2 Prices are subject to change without prior notice; however, confirmed orders will not be affected.

10.3 Payment must be received in full before goods are dispatched.

10.4 Any discounts, promotional offers, discount codes, loyalty rewards, or other sales deals are offered at the discretion of the Company. We reserve the right to amend or withdraw these at any time without prior notice.

11. Product Availability & Substitution

11.1 All products are subject to availability.

11.2 If a product is unavailable, we may offer a substitution of equal or greater value. Customers may accept the substitution or request a refund for the unavailable item.

12. Events Beyond Our Control

12.1 We are not liable for delays or failures caused by circumstances outside our reasonable control, including extreme weather, strikes, transport disruption, courier delays, systems failure, or government restrictions.

13. Responsible Consumption

13.1 Alcohol should always be consumed responsibly. We accept no liability for misuse of products.

13.2 For further advice please visit Drinkaware.

14. Data Protection

14.1 Personal information is handled in compliance with the UK GDPR, the Data Protection Act 2018, and other applicable UK data protection legislation.

14.2 Please refer to our Privacy Policy for full details of how we collect, use, store, and protect your personal information.

15. SMS Communications

15.1 If you provide your mobile telephone number to us, you agree that we may use it to contact you by SMS or other mobile messaging service in relation to your account, orders, deliveries, returns, customer service matters, security matters, or other service-related and administrative purposes.

15.2 Service-related SMS messages may include, for example, order confirmations, delivery updates, age-verification or failed-delivery notifications, account or payment issues, and responses to customer enquiries.

15.3 Where you have expressly opted in, or where otherwise permitted by applicable law, we may also send you SMS marketing messages about our products, services, events, promotions, offers, and similar goods or services.

15.4 Where marketing SMS messages are sent, we will provide a clear and simple method to opt out. You may opt out at any time by following the instructions in the message, including replying STOP where that option is available, or by contacting us using the details shown on our website.

15.5 Opting out of marketing SMS messages will not prevent us from sending you service-related or transactional messages where these are necessary for the performance of our contract with you, to respond to your enquiry, or to comply with our legal obligations.

15.6 You are responsible for ensuring that the mobile number you provide is accurate and up to date. We are not responsible for any loss or inconvenience arising from your failure to provide a current and valid mobile number.

15.7 We may use third-party service providers to send SMS messages on our behalf. Any processing of personal data for this purpose will be carried out in accordance with our Privacy Policy and applicable data protection law.

15.8 Message delivery is subject to the availability and functioning of your mobile network operator and other third-party service providers. We do not guarantee that SMS messages will be delivered, received, or read within any particular timeframe.

15.9 Standard message and data rates may apply depending on your mobile contract or network provider. You are solely responsible for any such charges.

15.10 Consent to receive marketing SMS messages is not a condition of purchase.

16. Law & Jurisdiction

16.1 These terms and conditions are governed by English law.

16.2 Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Courts of England and Wales.